Refund Policy

Last updated: 16 June 2026

We want you to be happy with our products. This policy explains how refunds work for purchases of PadLink Pro and for purchases made inside Khmer Chess (អុក 3D / Ouk 3D).

1. PadLink Pro — try before you buy

PadLink is free to try with one controller, and offers an optional in-app Pro trial, so you can verify compatibility on your own Mac at no cost. We recommend doing so before buying, since the Pro purchase is a one-time digital license delivered immediately.

2. PadLink Pro — refund eligibility

If PadLink Pro does not work as described, we offer a refund within 7 days of purchase. We may decline refunds in cases of abuse — for example, repeated purchase-and-refund cycles, or requests unrelated to the product functioning as described. Nothing in this policy limits any statutory rights you may have under applicable consumer law.

3. PadLink Pro — how refunds are processed

Your purchase is processed by our authorized payment provider, which acts as the Merchant of Record. Refunds are issued through that provider back to your original payment method. You can request a refund either by contacting us (see below) or, where available, through the payment provider’s own buyer portal using the receipt you received by email.

4. PadLink Pro — how to request a refund

Email support@nimets.com (or message us on Telegram) with:

• the email address used for the purchase,
• your order/receipt number or license key, and
• a short note on what went wrong, so we can help or refund quickly.

Once approved, refunds are typically issued promptly; the time for funds to appear depends on your bank or payment method.

5. PadLink Pro — after a refund

When a refund is issued, the associated Pro license key is deactivated and PadLink returns to the free tier (one active controller). The free tier remains available to you.

6. Khmer Chess (អុក 3D / Ouk 3D) & app store purchases

Khmer Chess is a free app. Any in-app purchases or subscriptions are billed by the Apple App Store or Google Play, not by us. Refunds for those purchases are governed by the respective store's refund policy and must be requested through that store:

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund through the Google Play Store / Google Play order history.

If you're unsure or need help, contact us and we'll point you to the right place.

7. Governing law

This policy is governed by the laws of the Kingdom of Cambodia and does not limit any mandatory consumer rights you may have in your country of residence.

8. Contact

Questions about a refund? Contact us at support@nimets.com.

This document is provided in good faith for convenience and is not legal advice. Refunds are also subject to the buyer terms and processing of our payment provider (the Merchant of Record) or, for mobile purchases, the relevant app store. Where a translation is provided, the English version prevails in case of any discrepancy.